Now that Microsoft DynamicsTM CRM 2011  has been released, many old CRM users have upgraded or are planning an upgrade to CRM 2011. Microsoft Dynamics CRM Version 3.0 and 4.0 can be upgraded to Version 2011  in both a single server and multiple server environment.  Additionally during the upgrade customers can move from the Small Business Edition to Professional or Enterprise. Or from the Professional Edition to Enterprise.

During the upgrade, your entire environment will be touched, including: Microsoft Dynamics CRM Server, Exchange Router, Active Directory, SQL Database, Reports, and if necessary the operating system on the server.

If the customizations made to your Microsoft Dynamics CRM environment were supported by Microsoft, then they should all be intact after the upgrade to Microsoft Dynamics CRM 2011. There are some instances were customizations break during the upgrade and need to be reconfigured. Additionally, any ISV products installed on the Microsoft CRM server will not work in version 2011.

Contact us today to let us help you with planning, managing and executing the upgrade of your Microsoft Dynamics CRM installation.