One of the benefits of Microsoft DynamicsTM CRM 4.0 is that it utilizes existing Microsoft technologies. In all cases below, the latest service packs are required. The hardware and software requirements described below are provided as general requirements.
 

Requirement

Minimum

Recommended

Computer/processor Dual 1.8 GHz Pentium (Xeon P4)

Dual 1.8 GHz Pentium (Xeon P4) or better

Memory (RAM) 1 GB RAM

2 GB RAM or more

Hard disk 400 MB free hard-disk space 400 MB free hard-disk space
Network card 10/100 Mbps Dual 10/100/1000 Mbps
Operating system Microsoft Windows Server 2008, Standard, Enterprise, Datacenter, and Web Server editions
Microsoft Windows Server 2003, Standard, Enterprise, or Web editions (with SP2 or R2 or later)
Microsoft Windows Server 2003, Small Business R2 editions All with the latest service pack (SP)
Microsoft Windows Server 2008, Standard, Enterprise, Datacenter, and Web Server editions
Microsoft Windows Server 2003, Standard, Enterprise, or Web editions(with SP2 or R2 or later)
Microsoft Windows Server 2003, Small Business R2 editions All with the latest SP, or Windows Server 2008
Internet Information Services (IIS) Version 6.0 (included with Windows Server 2003) or Version 7.0 (included with Windows Server 2008) Version 6.0 or Version 7.0
Microsoft Data Access Components (MDAC) Version 2.81 (included with Windows Server 2003) or later Version 2.81 (included with Windows Server 2003) or later
 

The computer that is running Microsoft Dynamics CRM server must also have access to computers in the same Active Directory service domain that are running.

• Microsoft SQL Server 2005 or 2008 - Workgroup Server or Higher.
• Microsoft Exchange Server 2003 with the latest SP through to Exchange Server 2007 with the latest SP

Note: Microsoft Dynamics CRM E-mail Router - Exchange 2010 support is currently scheduled for Microsoft CRM Update Rollup 8.

Microsoft Dynamics CRM Web software requirements

Microsoft CRM Server is accessed through a client. This client is either Microsoft Internet Explorer or Microsoft Office Outlook.

Microsoft Dynamics CRM Web client

The following operating systems and Internet Web browser versions are required: 

• Microsoft Windows XP SP2 or Windows Vista
• Microsoft Internet Explorer 6 with SP1 or Internet Explorer 7 

Microsoft Dynamics CRM for Microsoft Office Outlook software requirements

The Microsoft Dynamics CRM for Microsoft Office Outlook clients work the way you do by providing a seamless combination of Microsoft Dynamics CRM features in the familiar Office Outlook environment. This section lists software requirements for Microsoft Dynamics CRM for Office Outlook and Microsoft Dynamics CRM for Office Outlook with Offline Access.

Any one of the following operating systems is required.

• Windows Vista
• Microsoft Windows XP Professional SP2
• Microsoft Windows XP Tablet PC Edition SP2
• Microsoft Windows XP Professional x64 Edition

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