• No on-premise CRM capability (on-demand only).
  • No vertical functionality and few vertical add-ons available for customers.
  • Limited integration capabilities with existing productivity software and line-of-business (LOB) applications.
  • Vulnerability to server/network outages.
  • According to Nucleus Research, "38% of customers are planning to or would consider moving to another solution."

Microsoft DynamicsTM CRM Differentiators:

  • Choice of Deployment Model. Microsoft Dynamics CRM offers a hosted, on-premise, or hybrid deployment models.
  • Native Outlook Interface. Designed to provide Microsoft Dynamics CRM to employees in the easiest and most natural way.
  • Choice of Client. Native Outlook, Web browser, mobile, or online/offline.
  • Ease of Configuration and Customization. Microsoft Dynamics CRM has been designed to allow customers and solutions partners to easily customize data types, workflows, role-based views, and more, through solution capabilities and standard Web services.
  • Vertical Solutions and ISV Support.  Microsoft Dynamics CRM is supported by a global network of resellers, integrators, and ISV partners worldwide.  These solutions partners have deep experience building the custom and vertical solutions demanded by many customers.
  • Low TCO.  Customers and solutions partners can take advantage of existing IT investments and in-house expertise to help minimize the total cost of ownership because Microsoft Dynamics CRM is built on the scalable and secure .NET platform and utilizes standard Microsoft tools and technology such as Microsoft SQL Server and Visual Studio.