Microsoft® Software Assurance is a maintenance offer that enables organiza­tions to get the most from Microsoft software through a broad range of benefits. These benefits support customers throughout the software lifecycle as they plan, deploy, use, maintain and transition their software.
Here is the list of specific benefits you receive as a part of Dynamics CRM Software Assurance:

  • Two technical support incidents with a three-hour guaranteed response time
  • Discounts on Flex 5-Pack Support and Flex Per-Incident Support
  • Managed newsgroups: Collaborate with other customers to learn about possible solutions and solve technical issues. If your questions aren't answered by other customers within two business days, a Microsoft Dynamics support engineer will respond.
  • All product updates: Receive all major releases, minor updates, and tax updates for the product you currently own.
  • Investment protection: Prepare for the future with investment protection. This benefit provides you with the ability to move to a future Microsoft Dynamics application suite without having to repurchase the functionality you currently have licensed, as long as you remain enrolled in a Microsoft Dynamics service plan.
  • CustomerSource: Our secure, password-protected site for Microsoft Dynamics customers, CustomerSource provides access to a searchable technical database, discussion boards, news, a subscription service, and more.
  • Turning your experiences into technology advances: Every year we send a Product Advisory Board survey to customers enrolled in a service plan. You can also enter your suggestions directly to our Global Suggestion Database throughout the year via Customer Source.